Refund policy

We quality check each item before it leaves our hands, sometimes we might miss something, as we are human too.  

Please contact us through email at bratbreakers@outlook.com for any concerns. 

If we don't reply to you within 48 hours please reach out to us via one of our social media. Sometimes emails get lost and reaching out to us through another means makes sure we can help you ASAP. 

Each product is hand-made and custom poured and therefore some minor errors can occur. While we try to minimize this as much as possible; this may include slight colour differences or colour placements (as silicone can be unpredictable and tends to flow where it wants to) or small surface imperfections from the molding process which would not cause any issues from body safety. 

A refund may be offered if there is a catastrophic error with your toy that makes it not body-safe. We may also offer a repour if you would prefer this. 

We do not offer refunds if you have picked the wrong density or product. 

We do not refund if you have purchased an item that was the wrong size. 

When returning an order to us please be aware that you are required to pay for the return. AU customers will be provided with a return label and a $5 fee will be deducted from the refund. International customers are required to pay and liable for the return. As such, we recommend that you take out a tracked, insured return.

Upon receipt of the parcel back to us unopened, we will provide you with a full refund including your shipping fee. These items may be resold if the clear packaging has not been opened. If a safe return is sold we will note this in the listing. 

We understand that sometimes you might not notice the flaw until you have opened the bag and are washing your item. We ask in this case that you email us straight away with photos showing the concern. We also ask that you destroy the item so that we can be sure it remains out of circulation and is not a risk to anyone in the future. 

If your parcel has been damaged in transit - 

We will require you to take the parcel to your nearest post office to lodge a claim with the postal service. As we pay postal insurance on each parcel to ensure that both us and you are covered should there be any damage in transit. Part of this process is the have the parcel taken to a local post office and the claim initiated by the receiver. 

We may offer a replacement, refund, or discount on a future purchase in this case. 

Any refunds will be issued via the original payment method. 

** PLEASE NOTE ** If your parcel is returned to us through no fault of our own such as; you have declined to receive the parcel, you have declined to pay the import tax appropriate for your country, you have moved and not forwarded us your new address, etc then we will not be liable to refund the postage cost of your order. If an item has been lost by the postal service then the postal service will be able to investigate and assist in finding your parcel.